Training FAQs

Most of our classroom courses are a minimum of one day, normally starting at 10am and finishing at 5pm GMT or equivalent timezones in your region, except for our Google Cloud Platform courses which start at the earlier time of 9am and finish at 5pm GMT. Courses that are 2-5 days in length will run over consecutive days. Please refer to your booking confirmation.

For our Virtual Classroom courses you should aim to be logged on 15 minutes in advance to your course start time so you are ready for the course to start promptly.

Our recommendation is that all delegates dial in from their own workstation separately. We recommend each delegate has access to a personal microphone and webcam, inbuilt or external. Where possible delegates should have access to a second device such as a tablet.

A Google account for our Google courses specifically is desirable. All delegates should to have access to preferably Chrome or IE. For those using Chrome we recommend that the official Webex chrome extension be added to all delegates browsers for fully functional support and virtual class experience.

Cisco Webex also provides an .exe for Windows operating systems and.dmg for Mac users. It may ask you to download the extension (should you not have the plugin). The reason we ask you to support this, if possible and network permissions allow, is so we can use the full functionality of the WEBEX software in the session such as polling and streaming videos. Please to do this at least 5 days prior to your session to allow time for any IT issues / restrictions you may have.

There is an option for a pre-training audit of your account before a tailored training course, so please contact us for more details. If you’re attending one of our scheduled courses we can use your site or accounts for exercise purposes where applicable, but we wouldn’t look at anything pre-training.

Yes, we regularly travel to provide our training services wherever our clients need us. Just call us to talk through what you need and where.

When attending our London courses held at The Shard you will need to bring photo identification in the form of a passport or driver's license. Unfortunately, if you are unable to present this, access to the venue may be denied and Jellyfish reserves the right to refuse a refund.

Please also bring your laptop and charger, as well as any system log-ins you may need. Jellyfish will supply the technology, stationery and refreshments.

Yes of course, please add all the course attendee(s) full names at the time of booking.

Unfortunately, lunch is not provided on the day.

The dress code is smart casual.

Parking is not available. However, The Shard is conveniently located next to London Bridge station.

Yes, we offer discounts for multiple bookings, nonprofits, charities and so on. Contact us to find out more.

Yes, we can. Contact us to discuss how we can help you retrain, upskill and get you back into work.

All available dates for our classroom courses are shown in the drop down menu on the course-specific page.

Our classroom courses are informal, engaging and involve a mix of teaching, individual and group exercises and Q&A sessions. So if you enjoy learning in a classroom, workshop environment and sharing ideas with others, our classroom courses are suitable for you.

Our online courses provide the convenience for you to study where and when you like. You need to be self-disciplined in order to cover all the work required and meet the course requirements.

We accept all major credit cards, or we can arrange invoicing for payment via bank transfer. When paying an invoice, please state your order number. Payment is due upon receipt of invoice. Funds must have cleared 14 days after receipt of your invoice or 14 days prior to your course date; whichever falls first. Jellyfish Training reserves the right to refuse access to the course if fees are not received.

Please refer to our Terms and Conditions page for information about amendments and cancellations.

Yes, we will supply you with a virtual badge to add to your LinkedIn profiles and certificates of attendance on a request basis. Email training@jellyfish.com for yours.

Yes, we offer post-training support for our classroom and private training sessions. Please contact training@jellyfish.com with any questions you have.

Our training venue is located in The Shard, London. However, we can offer training sessions at a location of your choice – either in the UK or globally.