1 day course 
Supporting material 
Classroom, Virtual, Private The behaviour your customers display online is the behaviour you have designed for, whether intentional or not. This is why having a solid understanding of UX is essential for success in the online world.
Our UX course is delivered by experienced professionals who have years of industry experience in user-centred design, website usability and audience research. During the session, you’ll hone the skills you need to make sure you're in control of your customers' experience online.
By the end of the course you’ll have consolidated key successful analysis and research techniques, as well as design methodologies that will help you to meet your online business goals.
Our User Experience course is delivered via Virtual Classroom or as a face-to-face session at our Training centre in the Shard, London. We also offer it as a private training session that can be delivered virtually or at a location of your choice in the UK.
Course overview
Who should attend:
This UX design training course is aimed at anyone new to user experience or looking to sharpen their skills and learn about the latest disciplines. You may be looking to improve how you work with your UX teams and external agencies, or searching for best practice methods that will help embed the UX process into your workflow or organisation.
What you'll learn:
By the end of this course, you will be able to:
- Understand UX as a discipline, including its principles, scope and applications
- Utilise the UX process, tools and activities to define and solve user experience problems
- Manage stakeholders, align teams and prioritise requirements
- Understand the principles of good UI design including design patterns, mobile-first design, accessible design and persuasive design
- Identify the tools and methods for conceiving, prototyping and documenting your design ideas
- Test your designs with actual users
Course agenda
- Human-centred design (HCD)
- What UX is not
- The elements of UX
- UX applications
- Discover, define, design, develop, optimise
- Waterfall vs. agile vs. lean
- Design teams
- Business vs. project needs
- Stakeholder interviews
- Secondary research
- Analytics analysis
- User research
- User interviews
- User surveys
- Competitor analysis
- Heuristic evaluation
- Content analysis
- Workshops and co-creation sessions
- Playback and alignment
- Personas
- Journey maps
- Requirements and prioritisation
- Information architecture, including sitemaps, user flows, navigation and IA testing
- Design patterns
- Mobile-first design
- Sketching
- Wireframes
- Prototypes
- Accessibility
- Persuasive design
- Microscopy
- Articulating design decisions
- User testing
- Optimisation
